A TRAIL OF LOVE

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Return and Refund Policy

BY AGREEING TO USE ATOL'S EXCHANGES PORTAL AND/OR INITIATING A REQUEST FOR THE PURCHASE OF PRODUCT(S) ON THE PORTAL, YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON ATRAILOFLOVE.COM.

PLEASE NOTE THAT WE MAY FROM TIME TO TIME CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND OR CANCELLATION OF AN ORDER FOR PRODUCTS ON ATRAILOFLOVE.COM. EVERY TIME YOU WISH TO USE THE PORTAL, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY.

EXCHANGE/RETURN OF PRODUCTS:

WE DO NOT EXCHANGE OR REFUND JEWELLERY ITEMS.

YOU MAY INITIATE THE REQUEST FOR AN EXCHANGE/RETURN OF A PRODUCT IF:

(A) PRODUCT DOES NOT FIT;

(B) BOTH THE PRODUCT AND SHIPPING PACKAGE HAVE BEEN DAMAGED;

(D) PARTS OF THE PRODUCT OR ACCESSORY ARE MISSING;

YOU CAN EXCHANGE/RETURN THE PRODUCT(S), PURCHASED FROM US PROVIDED THE PRODUCT(S) SATISFY BELOW MANDATORY CONDITIONS:

THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.
THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.
THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.
RETURN IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.
THERE IS NO FOUL ODOUR, PERFUME, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT.
THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.
PRODUCTS RETURNED SHOULD BE IN UNUSED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.
WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

WE RESERVE THE RIGHT TO REJECT THE EXCHANGE/RETURN REQUEST FOR A PRODUCT IF IT DOES NOT SATISFY THE CONDITIONS MENTIONED ABOVE.

Terms of return- You can claim a refund within 48 hours of receiving the product in case the wrong product is shipped from our end.
Reason for return: We will only initiate a refund if the wrong product is shipped from our end; otherwise, we will replace the product.
Process for return- Write to us at +91 9643350651 or atrailoflove@gmail.com for all queries.
Process of refund- After reviewing your request we will get back to you with the best solution!
Contact details- WhatsApp- +91 9643350651 or email- atrailoflove@gmail.com

Terms and Conditions

Welcome to ATOL, a clothing brand that provides high-quality apparel and accessories to our valued customers. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before making a purchase or using any part of our website.

1. Acceptance of Terms

By accessing or using our website, you agree to these Terms and Conditions and any other policies or guidelines incorporated by reference. If you do not agree with these terms, you should not use our website or purchase from us.

2. Products and Services

We offer a range of clothing and accessories available for purchase through our website. We reserve the right to modify, update, or discontinue products or services at any time without prior notice.

3. Account Registration and User Behavior

Account Creation: In order to make a purchase or access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process.

User Conduct: You agree not to use the website for any unlawful or prohibited purpose. This includes but is not limited to:
- Engaging in hate speech, harassment, or any form of bullying.
- Posting content that is defamatory, obscene, or harmful.
- Using the website to promote or distribute spam, viruses, or other harmful software.

We reserve the right to terminate or suspend your account if we believe you have violated these terms.

4. Orders and Payments

Order Acceptance: By placing an order on our website, you are making an offer to purchase the products in your order. We reserve the right to refuse or cancel orders for any reason, including but not limited to product availability or pricing errors.
Payment: All payments must be made through the available payment methods on our website. You represent and warrant that you have the legal right to use any payment method you provide.
Price and Availability: Prices are subject to change at any time. We make every effort to ensure product descriptions and prices are accurate, but errors may occur. If a pricing error is found, we will notify you before completing your order.

5. Shipping and Delivery

We offer shipping services to deliver your order. Delivery times and shipping costs will be specified during the checkout process. We are not responsible for delays in delivery due to circumstances beyond our control (e.g., natural disasters, customs delays, etc.).

6. Returns and Refunds

Returns: If you are not satisfied with your purchase, we offer a return policy (outlined on our Returns page). All returns must be made within 48 HOURS of receipt, following the guidelines provided.
Refunds: Refunds will be issued once returned items are processed and approved. Refunds will be credited to the original payment method used for the purchase.

7. Intellectual Property

Copyright: All content on our website, including text, images, logos, designs, and product descriptions, is the property of ATOL and is protected by copyright laws. You may not reproduce, distribute, or use any content for commercial purposes without our express written consent.
User-Generated Content: If you submit content (e.g., reviews, photos, or comments) to our website, you grant us a non-exclusive, royalty-free, and worldwide license to use, modify, and publish that content. You must ensure that any content you submit does not infringe on the intellectual property rights of others.

8. Liability and Disclaimers

Website Availability: While we strive to provide a seamless online experience, we do not guarantee that our website will be uninterrupted or error-free. We are not liable for any downtime, errors, or other technical issues.
Limitation of Liability: To the maximum extent permitted by law, ATOL is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.

9. Termination of Accounts

We reserve the right to suspend or terminate your account at our sole discretion, for reasons including but not limited to:

Violations of these Terms and Conditions.
Inactivity for a prolonged period.
Providing false or misleading information during account creation.

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you agree to the practices described in the Privacy Policy.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated "Effective Date." You are responsible for reviewing these terms periodically to stay informed of any updates.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed following the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or your use of the website, including any dispute regarding the validity, breach, or termination of these Terms and Conditions, shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: atrailoflove@gmail.com
Phone: +91 9643350651
Instagram- @atolclothing

By using our website and services, you agree to abide by these Terms and Conditions. Thank you for choosing ATOL.